Give every return request a little more context.
Capture the customer’s question and the details a founder or support teammate needs next.
AI operations for DTC founders
A clearer way to handle the work behind every order.
Meridian is building thoughtful AI operations for growing brands — starting with the customer return requests that take time, context, and care to get right.
Early-stage, source-aware, founder-led.
MERIDIAN
RETURN REQUEST
HUMAN HANDOFF
A RETURN, IN CONTEXTEARLY BUILD
A
“Can I send this back?”Customer request · details still gathering
NEXT STEPAsk for the details. Check the source.
The first workflow
Returns should feel like a conversation, not a dead end.
The first Meridian workflow is designed to help a brand respond to return requests with the right questions, the right source, and a clean handoff when a person needs to decide.
Keep guidance grounded in the brand’s own rules.
When a policy source is connected, answers can reflect it. Until then, Meridian keeps the unknowns explicit.
Make the human decision easier.
No guaranteed eligibility answer, order lookup, or automatic resolution is promised here — just a clearer next step.
Designed for honest handoffs
Your team sets the guardrails. Meridian keeps the thread.
This is early work in progress, built around the reality of a founder-led brand: your policy is the source of truth, and your team stays in control of the decisions that matter.
Tell us where returns slow you downTHE MERIDIAN APPROACH001
01
Customer asks
A return request arrives with the details your team needs to understand it.
02
Policy is the source
Meridian is designed to guide the conversation from the brand’s own policy — never from a guess.
03
People stay in control
When something needs a decision, the request stays clear and ready for a human handoff.
Early access · returns assistant
Help shape the first workflow.
Tell us about your brand and the return requests that create the most drag. Your note will help Meridian learn what useful, careful operations support should look like.
Early access is not production availability. Meridian is not connected to a live policy or order system yet, and does not currently promise eligibility answers or general operations coverage.
MERIDIAN / EARLY ACCESS04 FIELDS
Build with the details in view
More room to build. Less work to lose.
Start with one honest workflow, then build from there.
Request early access